Returns & Refunds

Each and every BrushWiz painting is hand-painted and custom-made, which is what sets us apart from other retailers. If you’re not 100% satisfied with your order, however, please return the item(s) to us and we’ll glady exchange or refund it.

If you are not completely satisfied with your purchase, due to any reason, return the products to us within 90 days and receive a free replacement or a full refund for the price of the product. There are no hidden terms or conditions in our 90 days return policy. Simply make sure that the packaging is not tampered with and send the product(s) back to us in the original condition.

*We have a standard return policy, but it’s not applicable to all items. To learn about the exceptions and the return process for these particular products, please see our Return Exceptions list.

Our standard return policy is not applicable to all items. The following items cannot be returned:

• Custom paintings
• Framed paintings
• Oversized paintings (40" or larger)
• Gift cards

If you receive a defective or damaged product, or if we send the wrong item by mistake, you are entitled to a free replacement.

Please follow the steps outlined below:

1. Log in to your account on www.brushwiz.com
2. Visit the Returns Center page
3. Select the order you’d like to return
4. Enter a reason for the return and select either a refund or a replacement
5. Wait for one of our agents to contact you for further guidance, including a return mailing authorization

You have 90 days from the date of purchase to return any items you are not satisfied with. You can initiate a return through our Returns Center. Before doing so, please see our Return Policy to check whether the item qualifies for a return, and contact our customer service team to see if there is an alternative solution.

Once your return has been received and accepted by our warehouse, we will send you the refund amount within 2-4 days. The refund amount will be given in the same form that you have used during purchase. If you have used a gift card to buy the product, the amount will be credited back to your account or in the form of a new claim code equal to that amount. If there is any manufacturing error or shipping error on our part, we will refund the shipping cost as well.

In the case that you have to opt for a replacement product you will receive an email confirmation once your replacement is complete and ready to be dispatched. We will pay the shipping charges for any replacement request.

It typically takes about 2-4 business days for your return to arrive at our fulfillment center and be processed for refund. Once we receive your qualifying return and approve your refund, BrushWiz will credit your original method of payment. Depending on your financial institution, please allow an additional 5–10 business days for the credit to post to your bank or credit card account.

We give the highest priority to customer satisfaction and that is why we have a convenient Photo Return Policy. If you receive any defective or damaged product, or you are not happy with the condition of the delivered product, reap the benefits of our customer-friendly Photo Return Policy.

For a faster product exchange/refund, please send our customer service team an image of the defect in an email. Describe the issue so that we can address your problem immediately. If you provide enough proof, we can replace or refund the product without delay.

We will process your request within 48 hours and one of our customer service staff will get in touch with you as soon as possible. If the damage can’t be verified via email, you will have to send the item back to our warehouse for inspection. We will check the product and then make a decision.

Our Photo Return Service email address is support@brushwiz.com

Please contact our customer service team. They will need the personal details of the person who gifted you the item, including the phone number, first and last name and email address. If the refund is approved, the amount will be credited to the purchaser’s original method of payment. In the case of a gift card return, we can issue you with a new eGift card or a refund for the gift card balance.

As long as the item is eligible, yes. You may be able to process a self-service exchange using your BrushWiz account. Once logged in, you will be able to see if the item is eligible for exchange via self-service. If it is not, please contact us to initiate an exchange.

The customer is responsible for the return shipping cost. In some cases, the shipping cost will be refunded, such as if your entire order was faulty or incorrect.

As long as the Returns Policy is adhered to, BrushWiz will not charge a restocking fee. If the policy is not adhered to, however, BrushWiz may refuse the return or charge a restocking fee equivalent to 25% of the item’s price.

Please bear in mind that if you have received a defective or damaged product, or if we delivered the wrong product, state law prohibits us from charging a restocking fee.

Always return the products in their original packaging. Please ensure that the condition of the returned product will not be damaged during transit. We request our clients to insure their shipment and to use a reputed carrier who provides tracking and a delivery confirmation email. Please retain the tracking number for your return package to monitor its delivery status.

If the returned item gets lost or damaged in-transit, we are not responsible for your loss. Postage and handling charges must be paid by the buyer and it’s non-refundable. However, if you received a defective product, we may repay the shipping charges. If we made the mistake and you’d like to exchange the product or request a refund, we will not charge return shipping fees.

If the returned product does not meet the criteria mentioned in this policy, we will send you a photograph of the returned item and packaging, and explain the reasons for not offering you any refund or exchange. We will send back the same product to you without any exchange. If, at our sole discretion, we decide to accept a non-eligible item for return, we may charge up to 50% as a restocking fee.

We will email you as soon as we have received and processed your return. You can also log in to your online account and visit the My Account page. Then select My Orders. From there you can see all of your orders and returns, including the status of each one. If in doubt, please contact us.

The two most common reasons for not being able to return an item include:

1. 90 days have passed since you made the purchase.
2. The item is non-returnable. Please see our Return Policy to check whether or not the item is eligible.

Should you have any more questions or concerns regarding returns, please either request a return through our Returns Center or contact us.