Payment

We accept debit or credit cards, including Visa, Mastercard, American Express and Discover. We also accept PayPal payments.

Yes. Simply select PayPal on the payment page during checkout and you’ll be redirected to the PayPal website. Log in to your PayPal account to complete the payment. Once the order is placed, you’ll receive an order confirmation email as well as a PayPal receipt in a separate email to the email address linked to your PayPal account.

PayPal is a convenient and secure online service that allows registered users to send money to businesses and individuals. Anyone with an email address can sign up, and your PayPal balance can be topped up using most credit and debit cards, as well as directly from your bank account. Many online businesses accept PayPal as a safe and easy way to pay for products and services.

Payment is made in full during the checkout process.

Your card, or chosen method of payment, will be charged as soon as your order has been placed. Depending on the payment method, the transaction may be pending for a day or two before appearing on your statement.

Our default currency is United States Dollars (USD). To see prices in other currencies, click on the flag icon in the top right corner of the homepage. Charges will always be made in USD before being converted into your local currency by your bank or payment processor.

A card security code (also known as CVV) is a 3-4 digit number that is typically printed on the signature strip on the reverse of your debit or credit card. When you are using your card online or over the phone, this code provides an extra layer of security against theft. Codes will vary slightly depending on the issuer. For Visa, Mastercard and Discover cards, it’s the last three digits of the code to the right of the signature on the signature strip. For American Express cards, however, it’s a four-digit code on the front of the card above the account number.

It depends on the destination of your order. Some countries charge a sales tax, while others don’t. You will be able to see a breakdown of all of the taxes prior to making payment.

Of course. All payment information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. We also utilize a payment gateway that runs a PCI compliance scan monthly to ensure payment security. To help prevent fraud, customers may also be required to pass additional security measures, including entering a password or a security code via email or phone, though this will depend on your bank.

Our online ordering platform is among the most secure on the market and we treat the safety of our customers with the utmost care. We use industry-standard Security Sockets Layer (SSL) encryption to protect customers’ personal information, such as contact and payment details. SSL encryption includes the following features:

• Authentication: SSL ensures that your data is secure and that it is sent to the right server.
• Encryption: once your data is encrypted it cannot be read by anyone who doesn’t have access to the secure server.
• Integrity: all data that is being sent to the server is checked to ensure that it has not been altered.

In the extremely unlikely event of the unauthorized use of your card, please report the event immediately to your card provider.

For more details, please refer to our Terms of Use and Security Policy.

You may be charged a transaction fee for international payments. This charge is administered by your bank and is not under our control. We are currently looking into how we can reduce these fees, but cannot guarantee that customers will not be charged an international payment fee.

Customers should only be charged once per order. If you were charged twice, however, please contact us. We will check the order and refund you for any duplicates.

If your payment was declined, it may be because of one of the following reasons:

• Your card has expired
• The card number, CVV or expiry date were entered incorrectly
• You have insufficient funds
• You have exceeded your payment limit
• The card type is not accepted on our website, or your card is blocked from making online payments
• Your bank has blocked the payment because of the location. Please ensure that your bank allows international payments
• Your card has been blocked by your provider’s fraud detection system
• Your card provider has identified suspicious activity on your account

In the case that your payment is declined and we receive additional information from your provider regarding why it has been declined, a message with this information will be displayed following the decline.

If your details are correct and there are sufficient funds in the account, please contact your provider or use an alternative method of payment, such as another card or PayPal. If after contacting your provider you are still unable to make the payment, and do not have an alternative payment method available, please contact our customer support and we will do everything we can to assist you.

The coupon code is a combination of letters and numbers and can be entered into the promo field when completing your order during checkout. Once you click ‘Apply’ the coupon amount will be deducted from the order total. Please bear in mind that the following restrictions may apply: one coupon per order, an order minimum and the exclusion of certain items. Coupons cannot be used to purchase gift certificates.

If you want to stay updated about our latest promotions and also receive our coupons, feel free to subscribe to our Newsletter.